Category Archives: Strong Commitments

5 Moments When Saying No May Be Your Best Strategy

Over the years, I have noticed a pattern with leaders on the rise. Under pressure, it sometimes feels as though they have no choice but to say “yes” — to a request, a strategy, a promotion, or a demand — … Continue reading

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Integrity is Free

There is an old saying in the operations world, that “quality is free.” Specifically, quality gurus such as Philip Crosby, W. Edwards Deming and Joseph Juran found that investments in improving product or service quality more than paid for themselves, … Continue reading

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The Risks of Over-reaching

In How the Mighty Fall, And Why Some Companies Never Given In, Jim Collins asks: How do once-great companies fall into decline? Amazingly, the answer was not complacency. In fact they found that over-reaching is far more likely to tip a … Continue reading

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