Elizabeth DotyElizabeth Doty is a 2016 Thought Leader in Trust and former lab fellow of Harvard University’s Edmond J. Safra Center for Ethics.
Category Archives: Strong Commitments
Over the years, I have noticed a pattern with leaders on the rise. Under pressure, it sometimes feels as though they have no choice but to say “yes” — to a request, a strategy, a promotion, or a demand — … Continue reading
There is an old saying in the operations world, that “quality is free.” Specifically, quality gurus such as Philip Crosby, W. Edwards Deming and Joseph Juran found that investments in improving product or service quality more than paid for themselves, … Continue reading