Category Archives: Integrity

5 Moments When Saying No May Be Your Best Strategy

Over the years, I have noticed a pattern with leaders on the rise. Under pressure, it sometimes feels as though they have no choice but to say “yes” — to a request, a strategy, a promotion, or a demand — … Continue reading

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Integrity is Free

There is an old saying in the operations world, that “quality is free.” Specifically, quality gurus such as Philip Crosby, W. Edwards Deming and Joseph Juran found that investments in improving product or service quality more than paid for themselves, … Continue reading

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